GDPR Compliance

Our Commitment to GDPR

Fable-blossom Ltd is committed to complying with the General Data Protection Regulation (GDPR) and protecting the rights of individuals whose personal data we process. This page outlines how we meet our obligations under GDPR.

Data Controller Information

For the purposes of GDPR, Fable-blossom Ltd is the data controller responsible for your personal data.

Fable-blossom Ltd
47 Thornbury Lane
Bristol BS3 2JX
United Kingdom
Email: [email protected]

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: Processing is necessary to fulfill our contractual obligations to provide payment processing services
• Legal obligation: Processing is necessary to comply with financial regulations and anti-money laundering requirements
• Legitimate interests: Processing is necessary for fraud prevention, service improvement, and business operations
• Consent: For marketing communications and non-essential cookies, we obtain your explicit consent

Your Rights Under GDPR

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information within one month of your request.

Right to Rectification

You can request that we correct inaccurate or incomplete personal data.

Right to Erasure

You can request deletion of your personal data in certain circumstances. However, we may need to retain some data to comply with legal obligations.

Right to Restriction

You can request that we restrict processing of your personal data in specific situations.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format and transmit it to another controller.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw that consent at any time.

Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with the subject line "GDPR Request." Please include:

• Your full name
• The email address associated with your account
• A clear description of your request
• Any relevant account or transaction references

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of any such extension.

Data Protection Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of personal data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Staff training on data protection principles
• Incident response procedures

Data Transfers

Your personal data is primarily stored and processed within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Specific retention periods include:

• Transaction records: 7 years (financial regulations)
• Account information: Duration of business relationship plus 6 years
• Marketing consent: Until withdrawn or 3 years of inactivity
• Website analytics: 26 months

Children's Data

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

Automated Decision-Making

We use automated systems for fraud detection and risk assessment. These decisions may affect your ability to use our services. You have the right to request human review of automated decisions that significantly affect you.

Updates to This Information

We may update this GDPR information periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website and, where appropriate, directly to you.

Contact Our Data Protection Officer

For questions specifically related to data protection and GDPR compliance, you can contact our Data Protection Officer at [email protected]